Medical and dental clinics across India and Canada faced operational challenges due to fragmented systems and inefficient workflows. Most small to mid-sized practices were either:
Relying on spreadsheets or manual processes
Using expensive international platforms lacking regional customization (e.g., GST compliance in India or privacy alignment in Canada)
These issues caused inefficiencies in:
Appointment scheduling and reminders
Electronic Medical Record (EMR) management
Billing and GST-compliant invoicing
Staff coordination and role-based access
Remote consultation and telemedicine follow-ups
OMD designed and built eDoc, a modular and cloud-based Practice Management System tailored to the needs of Indian and Canadian clinics. The goal was to create a scalable, multilingual, and compliance-ready platform that automates clinic workflows from appointment to billing.
Key Objectives:
Automate end-to-end clinic operations
Ensure compliance with Indian GST and Canadian privacy laws (PIPEDA)
Enable cloud and mobile accessibility
Provide multilingual and modular options for varying clinic sizes
Built with a PHP/Laravel backend and Vue.js frontend
Region-specific hosting on AWS (India) and Azure (Canada)
Integrated scheduling calendar with SMS and email reminders
Real-time availability view for patients and clinic staff
Automated GST-compliant invoices with custom tax slab support
Payment gateway integrations:
Razorpay for Indian clinics
Stripe for Canadian practices
Patient profiles, treatment history, image uploads, prescriptions
Role-based access for doctors, staff, and administrators
Custom dashboards tracking:
Patient inflow
Revenue
Doctor availability and utilization metrics
Secure video consultation with file sharing and note-taking
Digital consent forms and e-prescription generation
Localization for:
Currency (INR/CAD)
Taxation (GST/Province-specific tax)
SMS/email providers per region
Language support (English/Hindi/French, etc.)
Successfully deployed in 35+ clinics across India and 10+ dental practices in Ontario & British Columbia
Reduced patient no-shows by 22% through automated SMS and email reminders
Cut billing errors by 70%, resulting in better payment collections and reconciliation accuracy
Increased operational staff productivity by 35%, as reported by clinic owners
Positive feedback from doctors on the user-friendly EMR interface and streamlined consult scheduling
Fully compliant with PIPEDA (Canada) and GST invoicing regulations (India)
With the launch of eDoc, clinics across India and Canada now benefit from:
Fully digital, automated practice workflows
Faster appointment booking and reduced no-shows via reminders
Compliant billing and financial reporting customized to region
Secure and streamlined teleconsultation support
Enhanced staff coordination and patient care delivery
eDoc has successfully enabled clinics to reduce administrative overhead, improve patient satisfaction, and increase revenue visibility, all while maintaining legal compliance and data security across geographies.
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